You have an open chat session in the queue We’ve detected that you’re currently in a chat session. If you 🌞 wish to continue, you’ll need to close your chat session before you can open a new case. Note: if you 🌞 close your chat session, please wait at least five minutes for our systems to update and allow you to open 🌞 a new case. Close
You have a chat session in progress We’ve detected that you’re currently in a chat session. If 🌞 you wish to continue, you’ll need to close your current chat session and then go to My Cases and close 🌞 your case before you can start a new chat session. Note: if you close your chat session, please wait at 🌞 least five minutes for our systems to update and allow you to open a new case. MY CASES
You have an 🌞 open case. You currently have an open case with us, and you may only have one support case open at 🌞 a time. If you open a new case, your open case will be CLOSED and you will be placed at 🌞 the end of the queue. We recommend waiting for your current case to be resolved CONTINUE MY CASES
Are you sure 🌞 you want to close your case? Starting a new session will CLOSE your open case and place you in the 🌞 back of the queue. You can always wait for your current ticket to be resolved. START NEW SESSION MY CASES
